Worldwide Service Center

Dedicated to delivering world-class service through enhanced support services and technology, our Worldwide Service Center provides 24/7 customer and technical support through two locations: San Diego, CA and Quebec, Canada.

Key advantages

• 24 hours a day, 7 days a week, 365 days a year, the Worldwide Service Center is available to answer specific application questions and resolve system issues
• Highly-trained support specialists and engineers are available for:
  - Tier 1, Tier 2 Customer Care Support
  - Telephone troubleshooting
  - Remote diagnostics and system repair
  - Dispatch of field service personnel
• Streamlined phone support through Product Specialty Groups means your call is supported by a group of individuals that specialize on your Pyxis product
• Equipped with the latest call center technology to improve your customer experience